Cancellation Policy

Cancellation & Rescheduling Policy

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At KSpa Massage & Company, LLC, we value your time and ours. To ensure we can serve all clients effectively, please review our cancellation policy:

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1. Notice Requirement

   • Cancellations or rescheduling must be made at least 24 hours before your scheduled appointment.

2. Late Cancellations

   • Appointments canceled with less than 24 hours’ notice will be subject to a 50% cancellation fee of the scheduled service.

3. No-Shows

   • Clients who do not show up for their appointment without notice will be charged 100% of the scheduled service.

4. Late Arrivals

   • If you arrive late, your session may be shortened to avoid delaying the next client. You will still be responsible for the full service fee.

5. How to Cancel or Reschedule

   • You may cancel or reschedule through our online booking system or by calling/texting (254) 498-9516.

6. Exceptions

   • We understand emergencies happen. Please contact us as soon as possible, and we will review your situation on a case-by-case basis.

 

By booking an appointment, you agree to this policy.

Thank you for respecting our time and helping us provide the best service to all clients.